Plans & Billing
Switching your plan
Switching your workspace's plan
You can upgrade or downgrade your workspace's plan at any point.
Each workspace on your Vizcom account is billed separately. Upgrading or downgrading one workspace will not affect the features available in another workspace. Only Admin of workspaces can manage this.
Upgrading your workspace plan
Navigate to the Settings page in the sidebar of your file dashboard
On the Plans & Billing page of the Settings sidebar, scroll down to the Plans section
Click 'Upgrade' on the Professional plan or 'Contact sales' on the Enterprise plan
When upgrading from the Starter plan to the Professional plan, you can choose to add seats to your plan
Upon confirmation, an immediate invoice is generated for the upcoming billing period. The cost is based on the number of seats selected
Upgrading to Pro provides access to additional features.
Downgrading your workspace plan
Navigate to the Settings page in the sidebar of your file dashboard
On the Plans & Billing page of the Settings sidebar, scroll down to the Plans section
Click 'Downgrade' on the Starter plan. If you are on the Enterprise plan, please contact sales.
When downgrading from the Professional plan to the Starter plan, you can manage the seat count, but note that the Starter plan only allows for 2 paid seats total
⬇️ If the organization has more than two editors or admins (invited or active), the extra editors will be downgraded to viewers. We will start by downgrading invited users, followed by the most recently joined users. This occurs at the end of the current billing period
🆓 The workspace will no longer have access to the Professional features at the end of the current billing period
Upon confirmation, these changes become a scheduled event and will take effect at the end of the current billing period
Canceling a downgrade from Professional to Starter
Admins can cancel their request to downgrade to the Free plan before the end of the current billing period.
Navigate to the Settings page in sidebar of your file dashboard
On the Plans & Billing page of the Settings sidebar, click on “Manage Plan”
Click “Renew Plan”
The previously scheduled switch from Professional to Stater is immediately canceled. The workspace will continue to have access to Professional features